| Shopping
online How
do I purchase from Seven13?
When you find a
piece of work you are interested in, click on the 'buy this product add to my
account' button on the same screen, and then follow the instructions. We ensure
that buying online is easy and secure (see below). Once you have made a purchase
from Seven13 you can access your account details through 'my account'.
Why
am I experiencing difficulties purchasing?
The most common cause of difficulties
is that users have turned off the 'accept cookie' or 'cookies enabled'
option in their browser menus. In order for our site to offer a secure
transaction process, your browser's options will need to be set to accept
cookies. If you continue to experience problems, please e-mail customer
support Customersupport@Seven13.net] or of course you can call us +44
151 7078808
What
forms of payment do we accept?
We accept Visa,
MasterCard, American Express, Switch and Delta credit cards.
Can
I buy gift vouchers from Seven13?
Seven13 will
be offering art vouchers, which are available in four denominations: £50,
£100, £250 and £500. Unfortunately this offer is not available
at present, but when presented, you'll be able to simply order online and we will
send them, enclosed in an attractive Seven13 card, either directly to you or to
your requested recipient. How
do I use my Seven13 art voucher?
To redeem your Seven13 art vouchers you
must call our Seven13 Customer Service line directly on +44 151 707
8808. One of our team will be happy take the details of your Seven13
art voucher Reference Number from you together with your personal details.
We shall use these details to set up your own account, which shall be
credited with the full value of the Seven13 art vouchers attached to
your Seven13 art voucher Reference Number. This account will be debited
on receipt of your order. In the event that your order does not exhaust
the credit in your Seven13 art voucher account the outstanding credit
shall remain available for future purchases on the same terms. Please
note that once the credit in your Seven13 art voucher account is exhausted
no further transactions may be processed through it. Terms and conditions
apply.
How
can I be sure ordering online is secure?
Seven13
uses the facilities set up by pixelpixs.co.uk to process your online order. Pixelpixs
in turn, uses an encrypted communication channel. This means that your credit
card details and other personal information is scrambled when in transit. No third-party
can view this data. *
Secure purchasing.
Not only is online purchasing easy with Seven13, it's also secure. What's more,
we promise never to pass your details on to any other company. May
I order offline instead?
Of course. You may order over the phone by calling +44 151
734 4004, where one of our team will be happy to take your order for you.
Fax ordering is also available, please print out the online order form and fax
it to us at Seven13 c/o Pixelpixs on +44 151 724 4664 Can
I review my order history?
Unfortunately, this
service isn't available yet, but very son will be. However you may email us at
Customerorders@Seven13.net and we will contact you at the earliest available time
to confirm your details. When
will my credit card be charged?
Your credit
card will be charged upon completion of the order process, when your order is
shipped from our warehouse. Will
my purchase be taxed?
If you reside outside
of the European Union (EU), then your order will not be subject to sales tax.
If you live within the EU you will be charged Value Added Tax on your purchase
at the rate prevailing in the UK (currently 17.5%). However, this is subject to
change due to periodic movements in rates. These changes are beyond the control
of Seven13, as we are required to comply with the relevant VAT legislation.
|
Will
my artwork arrive framed?
The artworks offered
by Seven13 arrive in transit safe frames designed to protect the images*. These
frames are suitable for temporary display. We will shortly be offering artist-specified
framing options, supplied by leading framing specialists based in Liverpool. These
you will be able to view and order online in accordance with your image. At present,
we can offer a framing service and details should be requested when ordering.
*Generally
individual prints will be packaged in transit safe frames. However, in an effort
to minimize wastage when making multiple deliveries to a single customer, we may
on occasion package multiple prints in a single frame. The
framing of several images in one temporary frame has no impact on the safety of
prints in transport and as a result Seven13 will not notify you that your purchases
are being packaged in this way. If
you place an order for multiple products and it is essential that each of your
ordered prints are framed individually, please advise customer services of your
preferences when you place your order.
*How
is the artwork shipped?
We use an express carriers
and delivery will need to signed for. Shipping is free to Seven13 customers within
the UK mainland. How
much does shipping cost?
Nothing. Shipping from Seven13 is free. * *
Free shipping, fast delivery.
Not only is shipping free, but we will do everything possible
to ensure that your order is delivered to you within five working days of your
order's completion. For
charges and further information about this service, please contact customer support
by email or by phone on +44 151 734 4004. Can
I ship to a different location?
Yes. To ship
to different location, please contact Seven13 to arrange a new delivery address. When
will my artwork be shipped?
As soon as your
order has been processed, your artwork will be shipped from the Seven13 warehouse
directly to your door. In most cases, it will be shipped within five working days
of the order's completion. We will send you the relevant information on how to
track your order as soon as it has been processed. How
long will it take to arrive?
In most cases
you can expect delivery within a week of the artwork leaving our warehouse. Can
I order from abroad?
Yes. We accept international
orders. What
if my artwork arrives damaged?
In the unlikely
event that the artwork arrives damaged, call customer services on +44 151 734
4004 immediately and we will call you back at your earliest convenience. Our customer
care representative will guide you through your options. These may include replacing
the damaged work (in the case of multiple editions), credit towards another purchase,
or a full refund. What
if the print I receive is not the one I ordered?
You
may return your purchase within ten working days for a full refund. We require
that the artwork be returned in its original packaging to ensure safe shipment.
We also require that the artwork be shipped using an express courier. *
No hassle returns policy.
We're so confident that you'll be thrilled with
your purchase that we offer a straightforward, no-questions-asked ten-day returns
policy. What
guarantee of authenticity will I get with my artwork?
There
are a number of different ways in which the work will be authenticated. Most prints
will be signed and numbered by the artist. However in some cases, where the artist
is deceased for example, other forms of authentification will be provided. In
any case, all artworks will arrive with a Seven13 authenticity endorsement. ©
Seven13.net 2001 |
